Refund policy

TRU-VERA REFUND POLICY

Last Updated: June 2026

At Tru-Vera, customer satisfaction is important to us. We understand that issues may occasionally arise with an order. Please read our refund policy carefully before making a purchase.

30-Day Refund Window

We offer eligible customers the opportunity to request a refund within 30 days of receiving their order.

Because of the nature of our products and fulfillment process, Tru-Vera does not accept returns of any products. Instead, we review refund requests on a case-by-case basis to determine eligibility.

Eligible Refund Situations

You may qualify for a refund if:

1. Damaged Product

If your item arrives damaged, please contact us within 30 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage

2. Incorrect Item Received

If you receive an item that differs from what was ordered, please contact us with:

  • Your order number

  • Photos of the item received

3. Lost Packages

A refund may be considered if:

  • The package is confirmed lost in transit by the carrier, or

  • Tracking shows no delivery after an unreasonable period of time

Additional verification may be required.

4. Defective Product

If your product has a manufacturing defect that affects its intended use, please provide:

  • Your order number

  • Photos or videos showing the defect

Our support team will review the evidence before determining eligibility.

Non-Refundable Situations

Refunds will generally not be issued for:

  • Buyer remorse

  • Ordering the wrong product, size, or variation

  • Minor variations in color, appearance, or packaging

  • Delays caused by customs, weather, carrier disruptions, or circumstances beyond our control

  • Orders delivered successfully to the address provided at checkout

  • Refund requests submitted more than 30 days after delivery

No Returns Accepted

Tru-Vera does not require customers to return products in order to request a refund.

All refund requests are evaluated based on the information and evidence provided by the customer.

How to Request a Refund

To request a refund, please contact our support team within 30 days of receiving your order.

Email:  truvera.info.com@gmail.com   
Please include:

  • Full name

  • Order number

  • Reason for the refund request

  • Relevant photos or videos (if applicable)

Incomplete requests may delay the review process.

Refund Review Process

Once we receive your request, our team will review the information provided.

We reserve the right to:

  • Approve the refund

  • Approve a partial refund

  • Deny the refund request if eligibility requirements are not met

Refund decisions are made at the sole discretion of Tru-Vera based on the evidence submitted.

Refund Processing Time

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Chargebacks

Customers are encouraged to contact Tru-Vera before initiating a chargeback. We are committed to working with customers to resolve concerns whenever possible.

Contact Us

For any questions regarding this Refund Policy, please contact:

Tru-Vera Customer Support
Email:  truvera.info.com@gmail.com

By placing an order with Tru-Vera, you acknowledge and agree to this Refund Policy.